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I can't log in. Double‑check your phone/email, password, and whether you're using the correct site/app version.
Password reset: Use the “Forgot password” option on the operator’s login screen and follow the steps.
Promo code not working? Confirm spelling, eligibility (new vs existing users), and bonus terms (min deposit, min odds, time window).
Bonus not credited: Some bonuses are credited after a qualifying deposit or after account verification.
Best practice: Use the same method for deposits and withdrawals where possible and keep transaction references.
Delays: Verification (KYC) or bonus wagering requirements can delay payouts.
Check your device storage, permissions, and OS version. If you're installing an APK, enable “install unknown apps” for your browser/file manager.
If betting stops being fun, pause and seek support. Set budgets, time limits, and use self‑exclusion tools where available.
Still stuck? Contact us.